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How to Get the C-Suite to Take Notice

HR. Let's face it: they're just not that into you. Although
great strides have been made, HR still struggles to have a seat
with the company's big decision makers. At your organization, are
you...

Recruiting in a Down Economy

You're in charge of Talent Acquisition at a company that is no
longer acquiring talent. This of course is not by choice, but by
necessity. And while the scenario may sound bleak at first glance,
there...

You Have To Care

“They won’t care what you know, until they know
that you care.” I don’t know who said it, but it
certainly rings true. If I asked your employees if you cared about
them,...

What HR Does Best

So what does it mean to have a supporting role? It means doing
most of the work while taking little of the credit. But it can also
mean contributing in a meaningful way to a very successful program
and...

Most performance appraisals don't work

 
Show me one person who received useful feedback from his/her
performance review and I’ll show you nine people who
didn’t. In fact, you are probably one of those nine.
According...

Boss in the middle

Dear Joan:
I have a question about how to handle a problem between two
coworkers. One of them came to me recently (I’ll call her
Cheryl) because her peer shared some personal information...

Tips for Facilitating a Meeting Between Two Groups

Dear Joan:
I've been asked to facilitate a meeting between two groups who
need to get on the same page and I could use your advice. They are
going to have to merge services and they aren't happy...

How To Set Truly SMART Goals

I know what you may be thinking. SMART goals? What's the big
deal about SMART goals? I mean, they aren't exactly front-page
news. You've heard about SMART goals, written SMART goals, and
advised...

Tips for Having a Difficult Discussion

 
If you are at odds with someone and you find yourself:

Going in circles
Getting angry because the other person won’t
cooperate
Frustrated because the other person won’t give...

Graceful Ways to Coach Someone Out of the Company

There is nothing harder than recognizing that one of your
employees is not working out. You know that something has to be
done. And chances are, others know too.
Some managers refuse to confront...

Things Are Looking Up

Things are looking up, but some employees may be looking out --
outside of your organization -- and they're likely to be your
stars.
According to recent research by the Corporate Leadership
Council:

One...

Soft Skills Can Be Hard to Learn

The role of "soft skills" has taken a much higher profile in
recent decades, especially since emotional intelligence has been
shown to be a key indicator for identifying top performers. Yet
some...

The Manager's Missing Link

Why is it that five years after getting promoted, seventy-five
percent of first-time managers are still struggling to be effective
in their position? The answer, I believe, lies in the fact that
they've...

How to Build Loyalty With An Angry Customer or Co-Worker

 
In every business, mistakes happen and co-workers or customers
get angry. But when a problem is fixed properly and stays
fixed--loyalty actually increases!
Here are five steps you can...

Disengaged Employees Don't Care

You can bet that quarterback Kyle Orton cared deeply about his
team and was committed to winning when he lead the Chicago Bears to
eight consecutive victories in 2007. You know he was motivated...

Layoff leaks

Dear Joan: A C level staffer leaked that our office of 75
people will have a 25 percent layoff soon. The conversation was
told to me by a peer.  As a VP level staff member, how do I
handle...

Leveraging Seasoned Professionals

Lately, I've been hearing an interesting theme, as I network
among friends and colleagues. In a recent conversation with a
friend, she was lamenting the fact that so many baby boomers were
retiring...

Ways Entry Level HR Professionals Can Be More Relevant

After a long and arduous job search, I finally landed my first
human resources position a while back.  And even after earning
a degree in HRM and successfully completing the PHR exam, I...

Physically abusive CEO

Dear Joan:
I was hired on as an HR Generalist at an Engineering company
and relocated 3 1/2 hours away from my hometown.  I have a
degree in Psychology with a focus in HR, but my education...

Personal Rights Versus The Organizations' Standards

Dear Joan:
We have several staff members that wear very strong perfume,
which is causing others in the office to have headaches, nausea and
sneezing. Our executive director suffers from severe...

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