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A Simple Apology Can Spare You a Lawsuit

 
Customer retention involves more than delivering great
service, it impacts the bottom line. According to an article in
MedServ Medical News,a new coalition of patients, attorneys,
doctors...

HR Role: Strategic Versus Employee Advocate?

Dear Joan:
I am currently in my final year of my degree in Human Resource
Management and strategy at the Australian National University,
Canberra. I am undertaking tutorial programs for first...

Avenues for employee complaints seem to be closed

Recently I had the privilege of attending a workshop presented
by Patricia Latham Ball, a principal at Management Northwest, which
is a legal resource for employers. Ball is a former Ada County
(Idaho)...

Calibrate performance review ratings across your management team

If you are a manager who takes the responsibility of doing
performance reviews seriously you are probably frustrated with the
process. It’s far from a perfect science but one thing is
certain,...

Management strategies for layoffs

Dear Joan:
I've been through two downsizings. In the first one, my boss
knew six months in advance that one fifth of the staff would have
to go.  He told us all about it on day one. He then...

The 7 Habits of Highly Effective Communicators

Communication isn't magic or luck. It's part of a skill package
comprising lessons from the school of hard knocks and hard work.
"Words that work wonders" describes a masterful communicator,...

Employee Sniper

Dear Joan:
I just read your response to Dealing with the Workplace Sniper
and I think that was excellent advice. I have a very similar issue
only the employee works for me. I believe she is badmouthing...

Levels of Decision Making in the Workplace

Every day at work we are faced with decisions to be made.
Leaders are faced with many issues when making decisions and
employee perception plays a big role in the outcome of those
decisions.
How...

Managers: 5 Reasons to Eliminate "Pay Your Dues" From Your Vocabulary

Want to connect with the younger workers? Then its time to
update your vocabulary. And the first phrase voted to be removed
from your management lingo is: pay your dues. I could write a long
post...

On-boarding Millennial Talent: 5 Tips for Effectively Attracting & Recruiting Generation Y

As you read this, Millennials (Gen Y) are being
actively recruited prior to, and upon, college graduation. Many are
already busy navigating the waters of their first professional job
since being...

Using Educational Institutions Beyond Entry Level Recruiting

 
Recruiting for diversity goes well beyond the emerging or entry
level workforce. Most companies have used colleges, universities
and other training institutions for internships or new...

Why Should an HR Professional Think Like Marketer?

 
To increase the ROI of recruitment and retention.

Why does HR need to think like a marketer, easy, marketers see the
value chain from start to finish. Think about sales flyers or
coupons...

Are You Prepared To Recruit the "Next" Generation?

Do you remember when the only body part that was pierced was
women's ears?
How do you develop, maintain or use a "blog"?
Did you participate in Vietnam War protests, or learn about them
on the...

How to Avoid Employee Burnout

 
While leafing through the New York Times last weekend, I came
upon a disturbing article. Not surprising, I know. Today’s
papers are filled with stories of death, destruction and...

Dealing with Difficult Behavior

 
Conflict is inevitable in the workplace. However, that does not
mean that we cannot work to prevent unproductive behavior that
leads to conflict. Difficult behavior is a good example of...

Are You Prepared to Attract a Diverse Workforce?

 
When you are recruiting, you are dealing with people; not
purchasing equipment or supplies. Dealing with people has many more
factors leading to the actual outcome. As a hiring manager...

HR's Role In Employee Recognition

Every spring the Academy of Motion Picture Arts and Sciences
gives out its coveted Oscar awards. Besides Best Picture, the
awards that create the most excitement and media buzz are Best
Actor...

Training

Dear Joan:
I’m looking for information regarding how to train those
people who are used to mentor new employees.  These folks do
one-to-one, hands-on training of new employees, with...

'tis the Season... to hire Generation Y.

In the aftermath of
graduation time, Generation Y (those born 1978 and later) employees
will be streaming into the workplace from the "class of 2005" from
graduate schools, four- and two-year...

Managers Time - 57% Is Spent Dealing With Difficult Staff

Announcing Ways To Deal With Difficult Staff.
As a manager, how do you deal with difficult staff?
How much of your management time is spent unwisely with
difficult staff?
Would you like to know...

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