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Flex policy isn't very flexible

Dear Joan: 
My company has recently instituted a flexible schedule
policy.  Any employee wishing to go to a flexible schedule
must get the approval of his/her immediate supervisor,...

New leader lacks leadership

Dear Joan:
Just before the holidays, our department lost its supervisor
and our CEO has opted not to fill the position. The manager that
was under this person is now in charge of the department...

Performance Planning

It’s that time of year; it only comes once a year.
Yes! It’s your annual performance review. Really, it is
the one time of year that you get to pat yourself on the back and
provide...

Do you have an Eddie Haskell in your office?

Are you familiar with the Eddie Haskell character from the
“Leave It to Beaver” television show?  His
character has become synonymous with a two-faced individual: 
all smiles...

Engaging Change: Six Tips for Surviving and Thriving

The only thing that stays the same in business is change
– and with the economy experiencing a major shakeup, every
day presents new challenges and opportunities. How managers adapt
to...

Earning respect from a lone-wolf manager

Dear Joan:
I have a situation where a co-worker is trying to poison my
direct reports behind my back. The same person has tried to bad
mouth me to his own direct reports, HR and even top management.
What...

Why most new managers encounter trouble

Before placing someone in the role of a supervisor or manager,
a few questions must be answered. Is the person you’re
promoting ready for the position? If not, are you willing to do
what...

How Much Personal Business At Work is Reasonable?

The other day I came across an article that said the average US
worker spends approximately two hours each day taking care of
personal matters, such phone calls, e-mail, personal shopping, and
the...

Coaches Corner: How to Stay Positive in Tough Times

Look around—times are tough right now.  
The economy has impacted our 401 K’s, jobs, our businesses,
our buying power and people we know have lost jobs--the list could
go...

What are you doing to increase trust?

The following story is true. The names and places have been
changed to protect the innocent—and the guilty.
 
About a year ago Jordan’s dream job finally fell into
place. His...

Medications and Messy Desks

Dear Joan:
I have a perplexing issue involving medication for control of
a medical condition and a very cluttered desk.
 
The first issue involves that of leaving capped needles and
other...

Here Are Ways Which Are Making Average Managers Into Outstanding Ones

Do you want to be the best manager around and earn the
respect you deserve?
Do you want to motivate your staff, increase their
productivity and be a super-successful manager?
Of course you do....

What You Can Do Today To Become A Better Team Communicator

I'm often asked, "What can I do differently to improve my
communication skills in the workplace?" Let's speak realistically
-- for a change -- about what you can do today to be a better team
communicator....

If You Are A New Manager Make Sure You Copy This

If you were to join the James Dyson Company, within your first
week, if not first day, you will build a vacuum cleaner. This is
whether you are an accountant, call centre operator and or any
other...

New Managers Must Learn Assertiveness

In another installment from the True Story files, Joanne was
listening to a manager from another department getting snippy with
her over the phone. "What's wrong with you people?" he said, his
voice...

Now You Can Have Super Motivated Staff with these 8 Proven Tips

As a manager, one of the key skills is providing feedback on
staff performance.
How easy is it to give positive feedback, when someone has
performed a great job? Easy isn't it?
How easy is it...

Managing Your Career Through Effective Social Networking

Social networking is now all of the rage. People of a certain
generation were raised on MySpace and Face book (Gen Y or
Millenials). Now many people of previous generations (Gen X and
Boomers)...

What is Executive Presence

“He needs executive presence,” a CEO explained to
me recently, as he was describing the coaching he wanted me to give
one of his VPs. “What exactly do you mean?” I asked,
trying...

A Quick Way To Improve Your Performance Review

A good Performance Review is a
great opportunity if done correctly, to motivate your staff. 
If it is not motivating them, then both you and they are missing
out.  To motivate your...

Dealing With Large Mistakes

Dear Joan:
I am a business owner who has had an employee work for me for
approximately three years. She is a very well trained employee at
that. She made a MAJOR mistake in one of our business...

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