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A Simple Apology Can Spare You a Lawsuit

Customer retention involves more than delivering great
service, it impacts the bottom line. According to an article in
MedServ Medical News,a new coalition of patients, attorneys,
doctors and...

Religion and work

Dear Joan:
I am Wiccan, and have had issues on the job, and now that I am
job hunting, have issues in being hired.  I usually wear my
pentacle the same as many Christians wear a cross. ...

Do you have an Eddie Haskell in your office?

Are you familiar with the Eddie Haskell character from the
“Leave It to Beaver” television show?  His
character has become synonymous with a two-faced individual: 
all smiles...

Three Tips for Surviving Corporate Change

The biggest difference between today's employment world and
that of our fathers' is the rapid pace of corporate
change. Expectations of company stability and long lasting
employment are...

Tapping into Coaching To Improve Organizational Performance

Coaching is gaining popularity---just over half of the
AMA/Institute for Corporate Productivity 2008 survey respondents
say their organizations have coaching programs in place. Of
those...

What are you doing to increase trust?

The following story is true. The names and places have been
changed to protect the innocent—and the guilty.
 
About a year ago Jordan’s dream job finally fell into
place. His...

Avenues for employee complaints seem to be closed

Recently I had the privilege of attending a workshop presented
by Patricia Latham Ball, a principal at Management Northwest, which
is a legal resource for employers. Ball is a former Ada County
(Idaho)...

Mediator

Dear Joan:
This is an unusual situation. The group I work with on a daily
basis is being asked to meet with a mediator because of an informal
grievance from another co-worker.
 
I am a female...

Now You Can Have Super Motivated Staff with these 8 Proven Tips

As a manager, one of the key skills is providing feedback on
staff performance.
How easy is it to give positive feedback, when someone has
performed a great job? Easy isn't it?
How easy is it...

Why We Don't Talk

Communication is the greatest and perhaps least-used tool we
have to connect with our team mates. Here are ten reasons we
don’t talk and how to make a correction when necessary.
 

Actions...

Strengthen your business by redefining, during recession

Through every recession, business has had to redefine itself in
order to come out on the other side. We want the turbulence to be
over—but we aren't going back to business as usual. Here...

What is Executive Presence

“He needs executive presence,” a CEO explained to
me recently, as he was describing the coaching he wanted me to give
one of his VPs. “What exactly do you mean?” I asked,
trying...

Dealing With Large Mistakes

Dear Joan:
I am a business owner who has had an employee work for me for
approximately three years. She is a very well trained employee at
that. She made a MAJOR mistake in one of our business...

Beware of Over Dependence on Email

Email is a wonderful thing. The “send” button is a
magic link to instant communication worldwide. But beware of
over-reliance on this wondrous medium.  Assuming that every
server...

Gossip in the office

Dear Joan:
We have a small office with fewer than fifty employees, mostly
women.  Right now we are dealing with a problem within the
office of employees gossiping about other employees,...

Climbing the Ladder of Success

Dear Joan:
I am a senior writer and editor for a federal agency. Our
communications group used to be larger, but now it includes just
myself and two colleagues--a program assistant, whom I'll...

The 7 Simple (but ignored) Rules For Ensuring Your Meetings Are Productive

A recent survey (by Dr. Steven G. Rogelberg, Professor and
Director of Organizational Science at the University of North
Carolina Charlotte) of 1,900 business leaders, 72% indicated
they spend...

Q&A with Dr Lois Frankel

Q: I'm in my mid-50's and having a hard time finding a
job. I've been to several interviews but was never chosen for the
position. I'm feeling that between my age and having gained a
little weight...

Small Company

Dear Joan:
We are a small company owned by my husband and myself. My
husband has enabled an employee (female) to do just about anything
she wants over the years: given her money, trips, time...

The American Workplace has a "crack" problem

 
America has a “crack” problem and I’m not
referring to drugs. I’m talking about cleavage and low-riding
pants for starters.
 
I was enjoying a glass of wine...

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