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Personal Rights Versus The Organizations' Standards

Dear Joan:
We have several staff members that wear very strong perfume,
which is causing others in the office to have headaches, nausea and
sneezing. Our executive director suffers from severe...

Performance Planning

It’s that time of year; it only comes once a year.
Yes! It’s your annual performance review. Really, it is
the one time of year that you get to pat yourself on the back and
provide...

A Simple Apology Can Spare You a Lawsuit

Customer retention involves more than delivering great
service, it impacts the bottom line. According to an article in
MedServ Medical News,a new coalition of patients, attorneys,
doctors and...

A Hard Look at the Soft Stuff

With some clarity I remember hearing my Mother say,
“That’s why they call it work!” The comment
usually was in response to a complaint about a seemingly difficult
or distasteful...

Organizational structure can be underlying cause of workplace issues

Organizational structure, much like a human skeletal structure,
determines what shape an organization will take. We don't spend
much time thinking about our skeletal structure until something
breaks,...

Are there really no stupid questions?

"There are no stupid questions," says Steve Wolff, CEO of AMS, a
consulting company for the performing arts. In fact, questions that
begin, "This may be a stupid question, but …" are devilishly
effective....

Management Favoritism

Dear Joan:
I work for a large company that has favoritism issues and
a committee was formed to resolve it. We met four times and
submitted our charter for the team. Then, with the announcement...

Poor Training: A Leading Cause of Trouble

The scene was a business lunch. Michael, a sales rep for a
local company sighed heavy as he spelled out his frustrations.
"I've been with this company for a year," he said, "and I still
don't...

Nothing Changes if Nothing Changes

Perhaps you've heard Albert Einstein's definition of insanity:
Doing the same things over and over but expecting different
results. With no malice intended, apparently we've got a lot of
insane...