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Leveraging Seasoned Professionals

Lately, I've been hearing an interesting theme, as I network
among friends and colleagues. In a recent conversation with a
friend, she was lamenting the fact that so many baby boomers were
retiring...

Great Service is Linked to Strong Leadership

There's a famous story about a group of visitors to Disney. They
were walking in the Magic Kingdom when they saw a gray-haired man
walk out of his way to pick up a piece of litter. One person...

Questions on references, age discrimination, and outdated skills

 
Dear Joan:
I have a question regarding references.   I was laid
off from my last position after being there 7 years as part of a
reduction in force of about 10 employees out...

A Hard Look at the Soft Stuff

With some clarity I remember hearing my Mother say,
“That’s why they call it work!” The comment
usually was in response to a complaint about a seemingly difficult
or distasteful...

Organizational structure can be underlying cause of workplace issues

Organizational structure, much like a human skeletal structure,
determines what shape an organization will take. We don't spend
much time thinking about our skeletal structure until something
breaks,...

Are there really no stupid questions?

"There are no stupid questions," says Steve Wolff, CEO of AMS, a
consulting company for the performing arts. In fact, questions that
begin, "This may be a stupid question, but …" are devilishly
effective....

How to Reduce Interruptions

Dear Sue: I am frequently interrupted while
trying to do my work. I think people should attempt to find the
information they are looking for before asking for my help, but
many do not. Some days...

How to be a Better Manager

Do you manage a staff? A large staff? A small staff? It doesn't
really matter how big your staff is. Good managers are really hard
to come by. Many managers aren't groomed for the job; they become
managers...

Tough tactics to combat gossip

Dear Joan:
We have some malicious gossip issues here and I wanted to run
some things by you. It happens everywhere, and it's often harmless,
but at my workplace it's gotten downright ugly. There...