Leadership Communication Insights

If you're running late to work, do you...

Call in and let them know

Sneak in through the back entrance

Show up and act like you have no idea that you're late

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What gives someone true power?

The power isn't in a movie star, a talking head, a bestseller, fashionable styles, the perfect body weight, finally achieving perfection, beauty and good looks, cosmetic surgery, applause and positive strokes, or being needed. It doesn't come from getting the kids raised and off to college, creating a pretty PowerPoint presentation, winning the debate point at the expense of a good relationship, communicating that means agreeing with mediocrity, nodding your head when you would rather say "no," clamming up when a bully pushes a point down your throat, telling the boss what s/he wants to hear, being depressed and depressive to be around…or other emotional gadgetry that nets you misery and pours water on the fires of your passion. Nothing, in fact, should stand in the way of turning a good work performance into a GREAT job well done. Can I hear an "Ah-ha…the light bulb has turned on!"

THE POWER RESIDES IN YOU OR IN THE STRESS SITUATION?

When it comes to you, your life and your self-esteem, please know this is true as the nose on your face:

        * The power isn't in shopping at the mall (Just teasing here, teens)

        * The power isn't in your luncheon sandwich, salad or soup (Just teasing you here, hungry adults)

        * The power isn't in your bank account, new purse or car

        * The power isn't in your fantasies, reverie or imagination (But it makes me feel so good, too)

        * The power isn't in your romantic partner's mood or how nice they are treating you

        * The power isn't in the newest, latest and greatest business action plan that the brains have devised

        * The power isn't in the latest business guru who teasingly asks you: "Who moved my cheese?"

        * The power isn't in your procrastinating to gain a sense of control during tough times

        * The power isn't in your mom, dad, grandma, grandpa, president, vice-president, or janitor (well maybe the custodian)

        * The power isn't in the difficult person, the negatalker, your antagonistic intimidator, team partner nemesis or other BIG TALKER with a small mind

        * The power isn't swashbuckling pep-talk that is fakery and phony-baloney

        * The power isn't in a powerful mentor, beloved friend or super-smart colleague you admire

        * The power isn't in my book TALK TO ME or on my Web page (well...maybe...still no, though...I'm just seriously joking, here...I think!)

        * THE POWER IS IN YOU to walk carefully off the slippery slope called poor-me, victim thinking!

In short, talk is cheap but positive action in the workplace is priceless! 

ARE YOU SATISFYING YOURSELF AND YOUR CUSTOMERS AND COWORKERS?

Let's get clear here. Blaming the boss is lame, isn't it? The power to change begins at home...inside your own skull...with you and your attitude more than you may realize when it comes to positive customer service. Ask yourself (and others) these "keep it simple" questions today:

    1. What can I do to make things better for myself (you)?

    2. What ONE thing can I do to make my (your) job easier?

    3. What have I promised to do for myself (you) that I have not delivered on?