Your Phone is a Valuable Business Tool

What do you do when you’re running late to work?

Call in and let them know

Sneak in through the back entrance

Show up and act like you have no idea that you’re late

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   If you spend more time talking to people on the phone than in person, you are not alone. Just look around and you will see people everywhere talking on their phones. Having a phone conversation may seem simple, but the manner in which you use your phone can work for, or against you.

   When you speak with someone in person, what you say is supported by your expression and body language. Over the phone, only your voice conveys your message. One of the first things you need to consider is how you sound on the phone. Make sure you speak clearly and audibly, doing what you can to make the person on the other end feel as though you are present, even though you are not in the literal sense.

   When you place a call, it may be a convenient time for you, but keep in mind that it isn’t always a good time for the person you are calling. Nor do those in ears distance of you want to be burdened by your conversation. The person you intend to talk with is seldom your only audience; if you are in an environment in which others can hear you, keep your voice down, or better yet, move to a more private location.

   People are busy, inundated with communication in a variety of forms. When you are lucky enough to have someone’s attention on the phone, make the most out of it. The following tips will help you get the most out of your phone conversations.

·         Have a reason for placing a call and state the purpose at the start of the conversation.

·         Identify yourself: use your first and last names and company name.

·         Ask the person you are calling if he/she has a few minutes to talk.

·         Be brief and to the point both when talking with someone or leaving a message.

·         Give your full attention to the person on the phone.

·         When leaving a message state your name and number slowly both at the beginning and at the end of your message.

·         Make sure your outgoing message to callers is current and relevant.

·         Don’t place someone on speaker phone without their consent.

·         Turn off your phone when with other people, in meetings, and public venues.

The telephone can be a valuable business tool. Use it, be sure you use it wisely.