Performance Is The Target
By Jane Weddle
How would you answer the following question if you had a choice between True and False? Training is a means to an end but not the end itself? If you stated True, you are right - if you answered False, then I am sorry to inform you that you are stuck in an old paradigm that training is the solution to your performance problems!
If you answered true, then you are aware that there are several factors that influence human performance and as leaders we need to be aware of what these are:
- Individual's Innate ability
- Selection and Development
- Variation in the system(environment)
- Variation in the person's performance
- Individual Effort
Leading Human Resource Development practioners have also came up with a list of which some are internal and some are external to the performance of any individual:
- Organizational Systems: clear goals, job design, policies, authority, workload, information, etc.
- Incentives: compensation, feedback, positive reinforcement, meaningful interesting work, coaching, role models, etc..
- Cognitive Support: job aids and documentation
- Tools: computers, software, calculators, etc..
- Physical Environment: noise, light, temperature, physical layout, etc..
- Skills & Knowledge (training is often the solution)
- Inherent Ability: IQ, Emotional Intelligence, ability, physical attributes, education, motivation, confidence, etc..
Coaching Tip Idea:
- What are your key goals?
- What performers will have the biggest impact on this goal?
- What must the performers do more, better or differently if they are to successfully support this goal?
- What would happen if we did nothing?
- Could they do it if they really had to?
- What are some internal or external factors that may influence desired performance?
- What are some possible solutions? You may be surprised how many of the solutions aren't "Training Solutions"
Like many top athletes, Tiger Woods has a golf coach, and research show that coaching pays off for other professionals too! Coaching increases productivity, quality of work and enhances performance. A study of 100-coached professionals found a 570% return on investment! Coaching is one of many possible solutions to improving performance, increased well-being, purposeful behavior and increased competence.
