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Company Details

3900 26th Ave
Moline, IL 61265

Job Location

Chillicothe IL

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Inbound Commercial Sales & Retention Rep

Posted Jun. 21, 2013

ID: 5544
Location: Chillicothe IL - (CC) : Indiana/Illinois
Working Hours: 8-5pm, Monday through Friday.

General Responsibilities: Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments.

Specific Responsibilities:
  • Interact with customers by telephone, as well as e-mail, mail and fax.
  • Answer customer inquiries and solve problems regarding billing, services, and products.
  • Assess customer needs and interests in order to present Mediacom products and services.
  • Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
  • Exceed or maintain minimum sales, quality and productivity standards.
  • Demonstrate courtesy and patience in customer relations.
  • Troubleshoot basic service issues and schedule on site service calls when necessary.
  • Receive and process customer payments.

Preferred Skills/Experience:
  • High School Diploma or equivalent, some college preferred.
  • 1 + years related experience preferred.
  • Effective communication skills.
  • Customer service and/or sales experience preferred.
  • Data entry and computer experience required.
  • Ability to work evenings, weekends and holidays.
  • Ability to work overtime when needed.
  • Ability to sit for extended periods of time.

We offer excellent benefits such as medical, dental, vision and life insurance, 401k, vacation, flex, tuition reimbursement and discounted services!

Join our team today.
For immediate consideration, please apply online at: and click on
JOB ID 5685 (Leroy, IL) or 5710 (Robinson, IL)


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